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Privacy at bet123 — What You Need to Know

Q: Can I download a copy of all my data held by bet123?

Yes. Contact our support team via email at support@bet123.click or through live chat and request a full data export. We'll compile your personal info, transactions and account history into a file and send it within 14 days.

When you open an account with us, your personal information is protected under strict data-handling practices.

Account VerificationPayment SecurityData RetentionYour Access Rights

Explore the Lobby Read FAQ

What Information We Collect and Why

bet123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

bet123 collects personal data during account registration — your name, email, phone number and identity verification documents — to comply with local payment regulations. When you deposit funds via DANA, OVO, GoPay or QRIS, we receive transaction details and device information to prevent fraud. We also

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track your gameplay history, account balance changes and withdrawal requests to maintain accurate records. This data is stored on encrypted servers and retained for the period required by law. Your data is never sold to third parties. Access to your information depends on local law and
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your jurisdiction within Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, need to access your personal information, or want to request corrections, our support team is ready to help. We respond to privacy requests within seven business days. Use any channel below — email, live chat or in-app messaging — and mention your account email so we can locate your file quickly.

Team online

Email Support

Send privacy questions to [email protected]. Include your account email and the specific data you'd like to access or modify. We reply within 48 hours on weekdays.

Live Chat

Open the in-app chat widget during our support hours (08:00–22:00 Indonesia time, seven days a week). Our team can guide you through data access requests instantly.

Account Settings

Review and update your personal details — phone, email, address — directly in your account settings. Changes take effect immediately and appear in your next statement.

DATA PROTECTION

How We Secure and Handle Your Information

Your account security is built into every layer of our platform. We encrypt all personal data during transmission and storage, use multi-factor authentication for withdrawals, and monitor unusual login activity in real…

Encryption & Storage

All personal data is encrypted with AES-256 during transmission and at rest on our secure servers. We comply with data protection standards across all Indonesian regions.

Payment Verification

Before any DANA, OVO, GoPay or QRIS withdrawal is approved, we confirm your identity against registration documents and check for fraud indicators using automated systems.

Session Monitoring

We log every login, track device fingerprints and flag unusual access patterns. If we detect suspicious activity on your account, we send an alert to your registered email immediately.

Data Retention Policy

Account records are kept for 10 years after closure to meet payment and tax regulations. Older transaction logs are archived or securely deleted unless legally required to retain them.

Your Data Rights

You have the right to access, correct or delete your personal information where local law permits. Submit requests via email or support chat, and we'll respond within 14 business days with your data.

Third-Party Sharing

We share minimal data only with payment processors (DANA, OVO, GoPay, QRIS operators) and fraud-prevention partners. Your data is never sold or rented to marketers or other commercial services.

Frequently Asked Questions About Your Data

Players in Surabaya and across Indonesia often ask how their payment information stays private, when data is deleted, and what happens if they close their account. Here are the answers.

No. We share payment data only with DANA, OVO, GoPay and QRIS processors to complete transactions. We never sell or share your banking details with advertisers, data brokers or third-party marketers. Your payment history stays within your bet123 account.

We retain your account data for 10 years after closure to comply with tax and anti-money-laundering regulations in Indonesia. Older transaction logs may be archived or deleted unless we have a legal obligation to keep them longer.

Yes. Contact our support team via email at [email protected] or through live chat and request a full data export. We'll compile your personal info, transactions and account history into a file and send it within 14 days.

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser settings without affecting your ability to play or withdraw.

When you request deletion, we anonymise your personal information within 30 days. Your name and contact details are removed, but transaction records are retained for 10 years as required by Indonesian financial regulations.

We verify your identity against registration documents before approving withdrawals. We also use device fingerprinting and machine learning to flag unusual transactions, and we monitor failed login attempts on your account in real time.

Both are equally secure. Whether you access bet123 via our mobile app or web browser, all data is encrypted, multi-factor authentication is available for withdrawals, and we monitor logins across all devices connected to your account.

Privacy at bet123 — What You Need to Know

How to Contact Us About Your Privacy

Email Support

Live Chat

Account Settings

How We Secure and Handle Your Information

Encryption & Storage

Payment Verification

Session Monitoring

Data Retention Policy

Your Data Rights

Third-Party Sharing

Frequently Asked Questions About Your Data

01 Is my payment information shared with other companies?

02 How long do you keep my personal data after I close my account?

03 Can I download a copy of all my data held by bet123?

04 Do you use cookies or tracking scripts on my account?

05 What happens to my data if I request to delete my account?

06 How do you prevent fraud if I link my DANA, OVO, GoPay or QRIS account?

07 Is my account secure if I use the mobile app or play on desktop?

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